Refund policy

Last updated: August 2026

At Faire Beauty, your satisfaction is important to us. We take pride in offering quality beauty tools and accessories, and we want every order to arrive in excellent condition.

Damaged or Defective Products

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery by emailing fairebeautyinfo@gmail.com. Include your order number along with clear photos or a short video showing the issue so we can assess your claim.

Replacements

If we confirm that your product has a manufacturing defect or was damaged during shipping, we will provide a replacement at no additional cost, subject to product availability.

Exclusions

This policy does not cover products that have been damaged through misuse, accidents, improper handling, normal wear and tear, or unauthorized modifications.

Hygiene

For hygiene and safety reasons, used beauty tools cannot be exchanged or replaced unless they are confirmed to be faulty or defective.

Refunds

Our priority is to resolve product issues through a replacement. If a replacement is unavailable or cannot reasonably resolve the issue, an appropriate remedy, including a refund where required by applicable South African law, may be provided.